Position

Oncology Financial Navigator

Start Date

11/30/2021

Qualifications

Minimum Education, Licensure / Certification and Experience Required.

A. Education
• Associate's level coursework.
• Bachelor's degree in finance, business, counseling or social work preferred.
• Master's degree in cited areas preferred.

B. Licensure / Certification
• Licensed in the State of Michigan as a Clinical Social Worker (LMSW) if area of specialty.

C Special Skill / Aptitudes
• Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.
• Effective communications skills and ability to work collaboratively with the treatment team.
• Ability to manage a variety of tasks and problems simultaneously. High level of initative, self-direction and good working knowledge of available financial programs in order to solve financial problems of patients.
• Experience with health insurance guidelines, programs and plans; patient and co-pay assistance programs; Medicare and Medicaid health plans; COBRA guidelines, and the ability to find new programs to assist patients. Thorough knowledge is preferred.

D. Experience
• Two years in medical field working with the financial needs of patients.
• Experience with Medicare health plans, COBRA regulations, Medicaid guidelines, PAP and co-pay assistance programs.

Location

St. Joseph Mercy Oakland

Hours

Full Time

Contact Name

Debra Averill

Contact Phone

248-858-3159

Contact Email

debra.averill@stjoeshealth.org

Description

1 Communicates and collaborates with the treatment team, the financial implications of medical care to both the patient and the health care provider. In collaboration with ordering physician, recommends treatment interventions that best fit the patient's medical and financial needs.

2 Interacts with Medicare, other insurance companies, pharmaceutical companies and other financial assistance programs as an advocate for the patient.

3 Maintains strong working relationships with other members  of the treatment team.

4 Participates in activities to enhance professional development and maintain most current knowledge of the health care financial assistance programs.

5 Provides services throughout the continuum of care including outpatient, inpatient and other support/ancillary departments.

6 Responsible for continuous statistical and data collection for financial, quality and research purposes.

7 Performs other duties as assigned.
• Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts one's self in a manner consistent with customer service expectations.

Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Trinity Health's Commitment to Diversity and Inclusion Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.