Under direct supervision of the provider and nursing leadership, performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients. These duties include the greeting and escorting of patients to the exam room; taking medical histories, the measurement and recording of vital signs; preparing patients for the examination/procedure; and assisting the physician during the examination/procedure. Demonstrates clinical competence as a Medical Assistant. 

 

• Perform initial-response screening following protocols approved by supervising physician. 
• Escort patient to room and prepares patient for examination, procedure and treatment. 
• Obtain vital signs and record in the EHR. 
• Obtain, evaluate, and record patient history employing critical thinking skills. 
• Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures. 
• Prepare and administer oral, parenteral medications and immunizations as ordered by the supervising physician based on Henry Ford Medical Group medication policy. Documents medication administration following the 6 rights in the EHR. 
• Maintain medication and immunization records. 
• Documents care provider during patient visit in EHR. 
• Recognize and respond to emergencies. 
• Responds to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR. 
• Monitors and performs in basket duties to ensure timely response. 
• Enters medication, radiology and lab orders in the electronic health record for provider sign off. 
• Discharges patient providing after visit instructions to patient and/or care giver as directed by the provider. 
• Enters medication refill orders per protocol. 

• Collect and process specimens. 
• Perform CLIA-waived tests. 
• Perform electrocardiography, respiratory and other testing based on department needs. 
• Perform phlebotomy, including venipuncture and capillary puncture. 

• Serve as a liaison between patients and medical staff in the event of problems or complaints. 
• Schedule, coordinate, and monitor appointments. 
• Schedule outpatient procedures. 
• Apply third-party and managed care policies, procedures and guidelines. 
• Obtain insurance pre-authorizations. 
• Enters referrals for provider sign off. 

• Participate in departmental/divisional Quality Assessment and Quality Improvement Programs. 
• Practice Standard Precautions, including hand washing and disposal of biohazardous materials. 
• Apply principles of aseptic and sterile technique. 
• Clean instruments and equipment per policies and procedures. 
• Comply with all HFHS and departmental specific safety standards. 
• Maintain compliance with regulatory standards regarding practice, environment and documentation.  

• Function as a health care advocate to meet individual’s needs. 
• Educate individuals in office policies and procedures. 
• Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan.
• Identify community resources for health maintenance and disease prevention to meet individual patient needs.