March 9, 2019
You Make the Difference! A Workshop for Frontline Staff
10:00 am - 12:00 pm
Lansing Community College - West Campus - Lansing, MI
5708 Cornerstone Dr.
Lansing, MI 48917
Click Here for driving directions to Lansing Community College
In an industry as sensitive to customer attitudes as healthcare, physician and staff performance not only affects patients perceptions of quality... but also plays a major role in generating patient loyalty, referrals and compliance. MSHO is pleased to offer You Make the Difference! A Special Workshop for Frontline Staff on Saturday, March 9, 2019 from 10:00 am - 12:00 pm at the Lansing Community College.
As the class size is limited to 35 participants, no more than 2 representatives from each practice site can register.
By attending this course, members will: better understand how patient expectation and payer requirements have expanded the "service" roles of medical professionals, learn how to communicate more effectively both in person and over the telephone with patients, visitors and co-workers in addition to learning how to deal with difficult patients and their complaints without "losing their cool".
CLICK HERE and Register Today!
MSHO has secured a block of rooms for conference attendees at the Crowne Plaza Lansing West, located at 925 Creyts Rd., Lansing, MI 48917. To reserve a room at the reduced rate of $133.00, contact the hotel directly at (877)322-5544 and identify yourself as attending the MSHO meeting. In order to receive this reduced rate, reservations must be made no later than Friday, February 22, 2019.